CADTech Help Desk

CADTech Helpdesk hours for Fall 2026 semester:

Monday - Thursday: 7:45am - 8:00pm
Friday: 7:45am - 6:00pm
Saturday – Sunday: CLOSED

We will respond to tickets filed outside of our posted hours as quickly as we can during business hours.

You can also contact CADTech during business hours at 585-475-7771.

CADTech offers in-person support during our business hours at our Helpdesk – 7B-1263 – in the Gannett building.

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Please note: CADTech Helpdesk is focused on support requests impacting the CAD computer labs, CAD-provided services, and CAD-managed hardware and software.

For issues with MyCourses, SIS, your RIT email account, department accounts, payroll, procurement, etc, you will need to file a ticket with the RSC at https://help.rit.edu or visit their in-person support located in the USC.

ITS/RSC In-Person Support
University Services Center, Room 1400
 Monday – Friday, 8:30 a.m. – 4:30 p.m.
https://help.rit.edu

RIT SSO Login

Announcements

Aug 31

Labs

Epic Games and Unreal Update

CADTech is aware of issues with the Epic Games Launcher not being able to launch for users in the Windows CAD-managed computer labs. A patch will be deployed to the labs the night of 08/31/2026 along with an update to the...

Jul 28

General

CAD personal/group web hosting is unavailable

The College of Art and Design personal and group web hosting environment (Wordpess hosting) has ran into a security-related incident causing the platform to need to be quarantined. We are working with the RIT Information Security Office to resolve the...

Oct 29

Faculty/Staff

New tap readers for Xerox Managed Printers and the Associate Card Message

We have swapped out the old swipe card readers on all of the Xerox CAD-managed printers in the college (Booth and Gannett). With the new tap readers, you may be presented with the “Associate Card” message the first time you try...

Jun 11

General

Eduroam issue requires a fix

Starting June 11 at 11:51am, macOS devices with-in CAD lost connection to eduroam. This was caused by an expired certificate.

Jun 10

Labs

Software Request Reminder!

This is a reminder to all faculty using the College of Art and Design lab spaces. Please have your department submit software requests for any new software as soon as possible! Doing so provides the CAD Operations team ample time...

Jun 3

General

Rendershare Retirement

The following was sent out to any user who owns a Rendershare on April 25th, 2025—email subject line: [CAD Request Portal] Important Message

May 27

General

CAD Services Planned Outage

In preparation for an extended upcoming outage (TBD), CAD Tech Engineering will perform a full power-down and power-up of all servers on May 27, 2025, beginning at 5:00 PM. Consequently, all services will be rendered inaccessible, except for our Help Desk. We are...

Nov 15

Faculty/Staff

Nudge for macOS

Nudge for macOS Nudge is a utility that informs you when it is time to update your macOS device. It provides a straightforward and user-friendly approach to ensuring macOS compliance at RIT.Nudge in production Upon reaching the designated update...

Aug 19

General

RIT is now an Adobe Creative Campus

New for 2024, RIT is now an Adobe Creative Campus!

Jun 14

General

Changes to CAD MyShares

CAD MyShares is a resource intended for the sharing of non-confidential information between students, faculty, and staff for daily operations and course-related material. Following an ISO review of CAD MyShares, it has been determined that CAD MyShares do not have...

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CADTech Help Desk