New for 2024, RIT is now an Adobe Creative Campus!

As a CAD-matriculated student in the College of Art and Design, this means that you now have free access to Adobe Creative Cloud on your personal device and do not have to purchase or renew your own license! 

You (as well as all RIT students) also have full access to Adobe Express Premium. 

You still have access to Adobe Creative Cloud in all CAD computer labs just as you did before.


Non-CAD-matriculated students have full access to Adobe Express Premium on their personal device.

This means that if you are not a CAD-matriculated student, you will be able to access the Adobe Creative Cloud suite that is installed in the CAD Computer labs, but you will ONLY have access to Adobe Express Premium on your personal device.

** If you are a non-CAD-matriculated student and are having issues accessing Adobe Express Premium, please file a ticket with ITS at help.rit.edu - ITS manages the Adobe license for the entire RIT campus.

BEFORE YOU BEGIN

If you have a paid for Adobe Creative Cloud account and are using an RIT email address, please change this to a personal email address before you login with RIT credentials for free RIT covered access. Failure to do so may cause problems.

IF YOU ALREADY HAVE ADOBE CREATIVE CLOUD ON YOUR PERSONAL DEVICE

1. Log out of the Adobe Creative Cloud with any pre-existing username.

2. Log in to Adobe Creative Cloud app with your RIT username and password (  @rit.edu  - NOT  @g.rit.edu)

- You will now be prompted with the RIT Enterprise ID Sign-in Window.

3. From the Adobe Creative Cloud app, you can now install any Adobe application, manage fonts, or select stock images, etc.

IF YOU ARE INSTALLING ADOBE CREATIVE CLOUD FOR THE FIRST TIME ON YOUR PERSONAL DEVICE.

1. Go to https://creativecloud.adobe.com/apps/download/creative-cloud

2. Click Download Creative Cloud.

3. Find the installer in your Downloads folder (Mac or PC)

4. Launch the installer and follow the prompts.

5. Once installed, launch the Adobe Creative Cloud app.

6. Log in to Adobe Creative Cloud app with your RIT username and password ( @rit.edu  - NOT  @g.rit.edu )

- You will now be prompted with the RIT Enterprise ID Sign-in Window.

7. From the Adobe Creative Cloud app, you can install any Adobe application, manage fonts, or select stock images, etc.

CAD LAB LOG-INS – CAD MAJORS

You will continue to login using the School or Enterprise Login option as you have done in the past.

CAD LAB LOG-INS – NON-CAD MAJORS

You will continue to login using the School or Enterprise Login option as you have done in the past.

This will give you access to the majority of the Adobe Creative Cloud suite for use in your classes when you are working in the labs (this will not include things like Adobe Stock Photos, the full complement of Adobe Fonts, and select other extra software available to CAD students)

While you do not have access to the full Adobe Creative Cloud suite on your personal devices, you DO have full access to Adobe Express Premium. 

IF YOU HAD A PERSONAL PAID ACCOUNT AND ARE STILL GETTING CHARGED.

With this new Adobe arrangement, you will still need to go through the process to cancel your personal account if you no longer want to have/use it. Before you do, you should follow these steps:

NOTE: If your paid personal account uses your RIT email, start at Part 1. If you were already using a non-RIT email tied to your paid Adobe account, then go directly to Part 2.


PART 1:

Go into your personal (paid) account and change the account email to something like a personal Gmail - just make sure it is  NOT an RIT-issued email. You need to create a differentiation between your personal account and your RIT-issued account.


PART 2:

1) Contact Adobe support. The best way to do this is for the student to log on to their personal account on Adobe.com.  
2) Click the question mark at upper right and choose contact support. 
3) Open a chat session, and let them know the following:

“As a student at RIT (rit.edu) where I am now covered via an enterprise contract, I would like to cancel my personal account.”

- Make sure you have exported all of your personal assets out before you do this!!
- Make sure to indicate that you JUST changed your personal log in email address to a non-RIT email.

4) MAKE SURE YOU SAVE YOUR CHAT SESSION TRANSCRIPT!!

5) In case there is ANY issue with this, let CADTech know by filing a ticket, and we will connect you with our Adobe contact, who will escalate the issue. But to do so, they will need your chat transcript. 

IF YOU ENCOUNTER ANY OTHER PROBLEMS . . .

If you don’t get the RIT log-in prompt and/or don’t see the full suite of applications, please file a ticket with helpdesk.cad.rit.edu.