Welcome to our newest iteration of CADTech Helpdesk!
We hope you find a better, more user friendly and responsive experience as we work to solve your CAD computer- and lab-related issues.
CADTech Helpdesk ( helpdesk.cad.rit.edu ) vs. RSC ( help.rit.edu ) . . . what’s the difference?
This is probably the most confusing question when you first get to CAD!
The CADTech Helpdesk is your dedicated helpdesk for your CAD-managed equipment, software, labs, etc. If you got it from CADTech, you’ll want to use this address to get help. We also service the CAD-managed labs in Booth, Gannett, and in parts of MAGIC.
Our address is: helpdesk.cad.rit.edu
The RIT Service Center (RSC) is your one-stop shop for a host of OTHER RIT Services. This includes ITS (including issues with your email account or “institute-owned” classrooms), Accounting, Dining, Facilities Management, Human Resources, Parking, TImekeeping, etc.
Their address is: help.rit.edu
When in doubt, you can always file a ticket with CADTech and we’ll make sure that we get you the to the help you need!
How can I get help with my CAD-owned equipment or computer labs?
The best way is to file a ticket with CADTech at https://helpdesk.cad.rit.edu!
We also have a walk-up desk at 7B-1263, although it’s often best to schedule with us by placing a ticket at the link above.
Helpdesk Hours:
Monday - Thursday: 7:30am - 10:00pm
Friday: 7:30am - 6:00pm
Saturday: 9:00am - 3:00pm
Sunday: Office closed - File a ticket!
If you are new to CAD, check the link below for some of our most frequently asked questions: