CADTech Help Desk

PLEASE NOTE - WE WILL HAVE LIMITED HOURS DURING THE FIRST WEEK DUE TO STAFFING ONBOARDING. WE WILL BE CLOSING AROUND TUESDAY THROUGH THURSDAY THIS WEEK, AND WILL NOT BE OPEN THIS SATURDAY.

We will be closed on Labor Day 9/1/25, and we will resume normal hours beginning Tuesday 9/2/25.

CADTech Helpdesk hours during the semester:

Monday - Thursday: 7:30am - 10:00pm
Friday: 7:30am - 6:00pm
Saturday: CLOSED (temporarily)
Sunday: CLOSED

This site is open 24-7, and we will respond to tickets filed outside of the above hours as quickly as we can during business hours.

You can also contact CADTech during business hours at 585-475-7771.
We do recommend that you file a ticket rather than leave a voicemail.

CADTech Helpdesk is located at 7B-1263 in the Gannett building.

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Announcements

Jun 11

General

Eduroam issue requires a fix

Starting June 11 at 11:51am, macOS devices with-in CAD lost connection to eduroam. This was caused by an expired certificate.

Jun 10

Labs

Software Request Reminder!

This is a reminder to all faculty using the College of Art and Design lab spaces. Please have your department submit software requests for any new software as soon as possible! Doing so provides the CAD Operations team ample time...

Jun 3

General

Rendershare Retirement

The following was sent out to any user who owns a Rendershare on April 25th, 2025—email subject line: [CAD Request Portal] Important Message

May 27

General

CAD Services Planned Outage

In preparation for an extended upcoming outage (TBD), CAD Tech Engineering will perform a full power-down and power-up of all servers on May 27, 2025, beginning at 5:00 PM. Consequently, all services will be rendered inaccessible, except for our Help Desk. We are...

Nov 15

Faculty/Staff

Nudge for macOS

Nudge for macOS Nudge is a utility that informs you when it is time to update your macOS device. It provides a straightforward and user-friendly approach to ensuring macOS compliance at RIT.Nudge in production Upon reaching the designated update...

Aug 19

General

RIT is now an Adobe Creative Campus

New for 2024, RIT is now an Adobe Creative Campus!

Jun 14

General

Changes to CAD MyShares

CAD MyShares is a resource intended for the sharing of non-confidential information between students, faculty, and staff for daily operations and course-related material. Following an ISO review of CAD MyShares, it has been determined that CAD MyShares do not have...

Jan 10

General

Transfer Share Changes

The transfer share has changed!

Jan 10

Labs

Update about Font Management in CAD for Spring Semester 2024

Due to incompatibility issues with MacOS Sonoma, Universal Type Client (UTC) will NOT be deployed for Spring semester. We have been working with Extensis for the last few months to try and come to a workable solution, but as of...

Oct 20

Labs

Discontinuation of Muster RenderFarm

In discussion with the relevant program chairs, CAD has made the decision to end-of-life the Muster RenderFarm.

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CADTech Help Desk

PLEASE NOTE - WE WILL HAVE LIMITED HOURS DURING THE FIRST WEEK DUE TO STAFFING ONBOARDING. WE WILL BE CLOSING AROUND TUESDAY THROUGH THURSDAY THIS WEEK, AND WILL NOT BE OPEN THIS SATURDAY.

We will be closed on Labor Day 9/1/25, and we will resume normal hours beginning Tuesday 9/2/25.